Product documentation
Square connection problems
Check the common causes when Square will not connect or sales context stops loading.
If Square shows Needs attention or sales information stops loading, work through these checks before disconnecting the integration.
Test the connection
Open Integrations → Square and use Test connection. If it succeeds, refresh the page and check the selected location.
Check the location
A connected Square merchant may contain several locations. Make sure TablePace is using the location that represents this venue.
Reauthorise when required
If Square no longer accepts the existing authorisation, reconnect through Connect Square and approve access again.
Sales data differs from Square
Check the date period and location first. TablePace provides operating context, while Square remains the authoritative record for payments, refunds and POS reporting.
Disconnect only when intended
Disconnecting removes the TablePace connection. Use it when changing the connected merchant/location relationship or intentionally removing Square—not as the first troubleshooting step for a temporary loading error.