Troubleshooting
Product documentation
A booking time is unavailable
Find the specific capacity or seating rule that is preventing a booking.
If a guest cannot see a time you expected to be available, do not start by raising every capacity limit.
Check in this order:
- Is there an active recurring service on that weekday?
- Is the requested time inside the service start/end window?
- Is the request inside the minimum and maximum advance-booking window?
- Is the party within the maximum party size?
- Is there a blackout or one-off closure for the date?
- Has the interval hit its maximum bookings or covers?
- Has the total service cover limit been reached?
- Is the correct floorplan published and bound to the service?
- Is there a suitable direct table or configured combination available for the full table time?
Use the Capacity test workspace
Run the same date, time and party size through the test workspace. It is much faster to fix the actual failing rule than to guess from the public widget.
Check progressive pacing
If progressive pacing is enabled, remember that availability may differ depending on how close the booking request is to service.