Product documentation
Service Mode
Run the shift from a fullscreen live floor with bookings, table state and waitlist in one place.
Service Mode is the live operating view for front of house. It combines the published floorplan with the bookings for the selected service date.
Open Service Mode
- Open Bookings.
- Choose the correct service date.
- Check that the expected floorplan is visible.
- Choose Service mode.
The floor expands into a fullscreen working view. The right-hand drawer holds the service schedule and waitlist while the room stays visible.
What you can do
From Service Mode you can:
- open bookings from the schedule or table;
- add a reservation to an available table;
- add a walk-in;
- mark guests arrived or seated;
- edit a booking;
- move a booking to another table;
- manage waitlist parties;
- see family, highchair, pram and accessibility context carried with bookings.
Live updates
Bookings and floor state refresh automatically during service. Changes made through the public booking path or normal operator actions should flow into the view without a manual refresh.
If you are in the middle of selecting a Move-table destination, TablePace preserves that selection while background refreshes continue.
Before using it live
Make sure the service uses the correct published floorplan and that important table combinations are configured. Service Mode can only be as accurate as the live floor and booking information underneath it.