Product documentation
Use the waitlist
Keep walk-up parties visible while you wait for a suitable table to become available.
The waitlist is for parties who are waiting for seating but should not yet be treated like an ordinary future reservation.
Add a party
Use the Waitlist section in the operator/service workspace and record the guest details your team needs to identify and contact the party.
Keep the entry concise. The goal is to let the next staff member understand who is waiting and what kind of table they need.
During Service Mode
The waitlist stays in the right-hand Service Mode drawer beneath the live service schedule. The drawer is the scrolling area so the floor itself remains stable.
When a table becomes available
Select the waitlist party and follow the available seating action. Confirm that the destination genuinely suits the party before seating them.
Waitlist versus booking
Use a normal booking when the venue is committing to a future date and time. Use the waitlist when the party is waiting for service now and the exact table/time is still being resolved.