Product documentation
Sign-in or access problems
Work out whether the problem is your sign-in, email verification, venue membership or role.
If TablePace will not let you reach the operator area, identify which part of access is failing.
You cannot sign in
- Confirm you are using Sign in, not Sign up.
- Use the same Google account or email address that owns the TablePace account.
- If using email/password, check that email verification has been completed where required.
You can sign in but see the wrong venue
Use the venue selector if your account belongs to more than one venue. If the intended venue is missing, ask an Owner or Manager to check your Team membership/invitation.
You can open the venue but not a feature
This is usually a role/permission issue. For example, a Viewer can read information without receiving the same editing controls as an Owner or Manager.
Invited staff
Accept the venue invitation using the exact invited email address. Do not create a new owner organisation as a workaround.
Session seems stale
Refresh the page once. If a role or venue membership was just changed, sign out and sign back in so the browser starts a fresh operator session.