Product documentation
Cancellations and no-shows
Record cancelled bookings and no-shows so the service view and guest history stay accurate.
Use the booking action that matches what actually happened.
Cancel a booking
Open the booking and choose Cancel when the guest or venue has cancelled before the booking is served. TablePace asks for confirmation before applying the change.
If guest SMS is enabled for the venue, supported booking cancellations are included in the guest communication flow.
Mark a no-show
Use No-show when the guest was expected but did not arrive. This keeps the event distinct from an ordinary cancellation and makes the guest history more useful later.
What happens to the table
A cancelled or no-show booking no longer needs to occupy its planned service slot. The live floor and booking schedule refresh after the change.
Venue cancellation policies
TablePace records the booking outcome, but your venue remains responsible for applying its own deposit, card-hold, late-cancellation or no-show policy consistently.